February 08, 2011

Amerigas: Poor Customer Service—Nationwide!

Since my post last month about problems with Amerigas propane service, I discovered that I am not alone, not at all.

Just one of several Web sites for retail-business complaints lists pages of complaints about Amerigas.

And here's the thing: Propane is propane. There is no significant difference between propane delivered in an Amerigas truck and propane delivered by Joe's Propane Service.

The difference is in service, which Amerigas appears to be lacking nationwide, based on what a little Web-surfing has shown me.

So be a "locavore" propane customer.

When you do get your tank filled, it's a Good Thing. A friend living near Taos, New Mexico, wrote that she appreciates propane more after last week's natural-gas emergency in that state, which led to thousands of households losing gas service.

"We are among the luckiest in town right now with our propane heat," she wrote.

Of course, wood heat with propane backup is my favorite: the lambent glow of a wood stove plus a gas-fired furnace to keep the pipes from freezing when we go away.


Fran said...

Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation in Colorado Springs. If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

Chas S. Clifton said...

I have seen "Fran" pop up elsewhere. Oddly enough, the comment was written from the account of one Stasia DeMarco, identified on her Blogger account as "Freelance Journalist, Podcaster."

In other words, "Fran" is about as real as Betty Crocker, Aunt Jemima, or Mickey Mouse.

This is Amerigas' policy? Hire powerless freelancers to pose as employees?